Tag: Hotel Loyalty

  • Staying at a New Hotel Could Earn You Extra Points. Here’s Why I Always Check.

    Staying at a New Hotel Could Earn You Extra Points. Here’s Why I Always Check.

    Staying at a New Hotel Could Earn You Extra Points. Here’s Why I Always Check.

    Here’s a hotel loyalty benefit that is surprisingly easy to overlook.

    World of Hyatt offers members 500 bonus points per qualifying night at participating newly opened hotels.

    No complicated promotion code.

    No giant spending requirement.

    And according to Hyatt’s current promotion, you don’t even need to register.

    If you’re staying at one of the participating properties during its promotional period, you can earn the bonus automatically on qualifying nights.

    That’s worth knowing before you book.

    Why New Hotels?

    Hotel companies obviously want travelers walking through the doors when a property first opens.

    A new hotel has to establish itself.

    It needs reviews.

    It needs repeat customers.

    It needs occupancy.

    And it needs loyalty members to start considering it when they visit that market.

    Giving existing loyalty members extra points is a pretty straightforward way to encourage that.

    As of September 1, The Points Guy identified 32 recently opened Hyatt properties participating in the offer.

    The participating list changes as hotels open and promotional periods expire, so this isn’t something I’d memorize.

    It’s something I’d check.

    Award Stays Can Count Too

    Here’s where the promotion gets more interesting.

    According to the current terms summarized by The Points Guy, award stays booked with Hyatt points and eligible free-night certificates can also qualify for the 500-point new-hotel bonus.

    Think about that.

    You can potentially redeem points for the room and still earn bonus points back because the property is new.

    That’s the kind of loyalty-program detail that frequent travelers should know exists.

    Every Hotel Has Its Own Window

    This isn’t one giant promotion with one expiration date.

    Each participating property has its own eligible period.

    For example, the current list includes properties with bonus windows extending into October, November and December.

    Hyatt Vivid Punta Cana, one of Hyatt’s newest all-inclusive resorts, currently offers the new-hotel bonus for qualifying nights through November 30.

    Other properties have different deadlines.

    That’s why I wouldn’t assume anything.

    Before booking, check the current list.

    New Hotels Have Another Advantage

    There’s also something nice about staying somewhere new.

    The mattress hasn’t hosted thousands of guests.

    The furniture hasn’t been beaten up.

    The USB ports hopefully still work.

    The hallway carpet hasn’t spent five years battling rolling suitcases.

    Everything should feel fresh.

    But notice that I said should.

    New Doesn’t Always Mean Perfect

    Newly opened hotels can have growing pains.

    That’s normal.

    Staff may still be learning systems.

    Breakfast operations may still be getting figured out.

    A restaurant may not have opened yet.

    The pool may technically exist but still be waiting on final approvals.

    Some amenities shown on the website may still be coming online.

    That’s one reason I always recommend checking recent reviews when booking a very new property.

    Look specifically at reviews from the previous few weeks.

    Not six months ago.

    If five recent guests mention that the restaurant isn’t open yet, believe them.

    Can You Stack Promotions?

    Sometimes.

    Hyatt promotions can potentially overlap depending on the individual terms.

    So a stay at a new Hyatt might qualify for the 500-point new-hotel bonus while also qualifying for another eligible Hyatt promotion.

    Don’t assume they’ll stack, but definitely check.

    One minute looking at the current offers page could turn a stay you were already going to book into several thousand additional points.

    That’s a pretty good return on one minute of research.

    Don’t Chase Points at the Expense of the Trip

    There is an important rule here.

    Never choose the wrong hotel just because somebody offers you bonus points.

    Five hundred points per night is a nice extra.

    It should not convince you to stay 30 minutes farther from where you need to be, pay substantially more or book a hotel with terrible reviews.

    Points are supposed to make travel better.

    Don’t make the trip worse trying to earn them.

    The ideal situation is simple.

    You’re already considering two comparable hotels.

    One happens to be offering an additional loyalty bonus.

    That’s when the promotion becomes meaningful.

    My Take

    Hotel loyalty programs contain dozens of little opportunities like this.

    Most travelers never know they exist.

    The hotel companies certainly aren’t going to stop you before booking and say, “Before you reserve that property, you should see if another hotel is offering extra points.”

    That’s our job as travelers.

    Before I book, I want to know:

    Is there a promotion?

    Do I need to register?

    Does this hotel have a new-property bonus?

    Can I stack offers?

    Does an award stay qualify?

    Those questions take a few minutes.

    Over a year of traveling, those few minutes can add up to a lot of points.

    Travel smart,
    Tommy Pags.

  • Google’s AI Can Book Your Hotel. But I Think Travelers Should Fight AI With AI.

    Google’s AI Can Book Your Hotel. But I Think Travelers Should Fight AI With AI.

    Google’s AI Can Book Your Hotel. But I Think Travelers Should Fight AI With AI.

    Artificial intelligence has already worked its way into almost every part of travel planning. Now it is moving one step closer to actually making the reservation for you.

    Google announced on August 27 that its AI Mode in Search is adding new travel capabilities, including the ability to compare hotel options, see some hotel prices in points, and complete hotel bookings with participating partners.

    That is a pretty significant change.

    But the part that interests me most isn’t simply that AI can book my hotel.

    I want to use AI to figure out whether the hotel AI wants me to book is actually the best hotel for me.

    Welcome to AI versus AI.

    Booking a Hotel Is About More Than the Lowest Rate

    If all I cared about was finding the cheapest room, hotel shopping would be pretty easy.

    That’s rarely how I travel.

    If you’re part of a hotel loyalty program, carry travel credit cards, have elite status or travel frequently for work, the room rate is only one piece of the equation.

    A hotel that costs $20 more per night may actually be the cheaper choice when you factor in:

    • Complimentary breakfast
    • Parking costs
    • Resort or destination fees
    • Lounge access
    • Possible room upgrades
    • Early check-in
    • Late checkout
    • Hotel points earned
    • Promotional bonus points
    • Credit card statement credits
    • Cancellation flexibility
    • Free Wi-Fi
    • Transportation costs based on location

    Suddenly, that $179 hotel may be a much better deal than the one listed for $159.

    This is where I think AI becomes extremely useful for travelers.

    Let AI Do the Math

    Google’s new AI travel tools are moving in the direction of becoming something closer to a digital travel agent.

    You can tell AI Mode where you’re going, when you’re traveling and what you’re looking for. Google can then return hotel choices and, with participating partners, help complete the reservation.

    It can also show points pricing for participating hotel loyalty programs.

    That’s convenient.

    But before I hit the button, I’d take the hotels I’m considering and run my own analysis.

    For example, I might give an AI assistant something like this:

    “I’m staying in Denver for three nights. I’m comparing these three hotels. I’m a member of these loyalty programs and have this elite status. Compare the total cost of each hotel, including parking and destination fees. Factor in breakfast, lounge access, late checkout, upgrades, points earned, current promotions, cancellation rules and distance from where I need to be. Tell me which benefits are guaranteed and which are only based on availability. Then rank the hotels by total value, not just room rate.”

    Now I’m not simply asking AI to find a room.

    I’m asking it to help me make a travel decision.

    That’s much more valuable.

    The Merchant of Record Matters

    There is another detail travelers need to pay attention to.

    Google says that when hotels are booked through AI Mode, the hotel company or booking platform involved in the transaction remains the merchant of record and handles customer service.

    That’s important.

    If the reservation ultimately goes through the hotel chain, great.

    If it goes through an online travel agency, I want to know that before booking.

    Hotel loyalty programs commonly treat qualifying direct reservations differently from certain third-party bookings. Depending on the program and reservation, booking through an online travel agency can affect points, elite-night credit and elite benefits.

    So one of my questions before clicking “book” will always be:

    Who am I actually booking with?

    Convenience isn’t worth unknowingly giving up benefits.

    AI Still Needs a Human in the Loop

    I use technology constantly when I travel, but I don’t think we should confuse convenience with accuracy.

    AI can compare information incredibly quickly, but hotel policies change. Promotions expire. Elite benefits vary. Parking costs change. A lounge can close. A hotel can be undergoing renovations.

    So I would still verify the few pieces of information that could materially affect my trip.

    Especially cancellation policies.

    If AI tells me one hotel includes breakfast and another doesn’t, that’s helpful.

    Before booking five nights based on that answer, I’m checking.

    Think of AI as the person doing the research for you, not the person ultimately responsible for the decision.

    That part is still yours.

    This Could Completely Change Hotel Search

    For years the basic process has been pretty predictable.

    Search a city.

    Scroll through hotels.

    Open 15 tabs.

    Check Google reviews.

    Check the hotel website.

    Check your loyalty account.

    Check points.

    Check parking.

    Check the map.

    Forget which hotel was in which tab.

    Start over.

    AI has the potential to take a lot of that friction out of the process.

    Instead of searching for a specific hotel, we may increasingly say:

    “Find me a quiet Marriott or Hilton near the convention center with a good desk, breakfast, a gym, late checkout and parking under $30. I want to earn points and don’t want a resort fee.”

    That’s a very different way of searching.

    And probably a better one.

    My Take

    I’m not worried about AI becoming part of travel booking.

    I’m interested in what happens when travelers start using the same technology for themselves.

    If an algorithm is deciding which hotels to put in front of me, I want my own technology helping me decide whether those recommendations make sense.

    Don’t just ask AI where to stay.

    Ask it why.

    Ask it what you’re getting.

    Ask what you’re giving up.

    Ask what the real cost is after fees.

    Ask what your loyalty status is worth.

    Then make the decision yourself.

    That’s when AI stops being a gimmick and starts becoming a genuinely useful travel tool.

    Travel smart,
    Tommy Pags.